SMS quota and troubleshooting

Each organisation has an SMS allowance that is measured per calendar month and shared by everyone in the organisation. It resets at the start of each month. The Standard plan includes 100 SMS per month and the Pro plan includes 400; the Free plan has no SMS at all.

Only two kinds of message are counted: the weekly allocation text a member receives after a run, and the decision text for a park request. Every message actually sent draws on the allowance, whether it is a weekly summary or a request decision.

Say 20 members have opted in, and the allocation runs each Monday. Each week that is one weekly text per opted-in member, plus the occasional request decision text. Over a four-week month that is roughly:

• 20 members x 4 weekly runs = 80 weekly allocation texts
• Plus request decision texts through the month, typically a handful
• Total of roughly 100 texts in the month

That fits the Standard plan allowance of 100 per month exactly. If your runs happen more often, your team grows, or request decisions are frequent, keep an eye on usage and consider the Pro plan, which includes 400 SMS per month.

After each allocation run, Admin, then Allocations shows how many text messages went out as part of that run, in the form of a count labelled SMS sent next to the run summary.

When a member does not receive a text, one of four things caused it. ParkShare checks these reasons in order at send time and uses them to decide between sending and skipping — the red banner shown after a run tells you when the monthly limit was the cause:

1. 1Check the organisation toggle is on: Admin, then Settings, then the SMS notifications section.
2. 2Check your plan includes SMS. Standard and Pro do; Free does not.
3. 3Check the member has saved a mobile number on their Preferences page.
4. 4Check the member has ticked the opt-in box, not just saved a number.
5. 5Check the post-run summary in Admin, then Allocations for the SMS sent count and any limit-reached warning.
6. 6Check the member's number is a valid Australian mobile in one of the accepted formats.
7. 7If a message still fails to send, the cause is one of the four above. Reasons are checked at send time; only the monthly total is retained, so if texts keep failing for one member, work through the checklist below.