Help Centre
Guides for everything ParkShare does — signing in, preferences, weekly allocations, fairness, SMS notifications and administrator setup.
Getting started
Set up your organisation, add your parking spaces and invite your team.
Your first week as an administrator
A step-by-step checklist for setting up your organisation: add spaces, invite your team, collect preferences and run the first allocation.
Read guideSigning in
Sign in to ParkShare with your work email using a magic link, or set a password and two-factor authentication.
Read guideSetting your preferences
Fill in the Preferences page so the weekly allocation engine knows what kind of space you need and when.
Read guideRequesting parking
Flag days you need parking or request a guaranteed spot, and track the decisions on your requests.
Read guideRecording leave
Tell ParkShare when you are away so you are skipped in allocations, your space frees up for others, and your fairness record is protected.
Read guideAllocations & fairness
How the weekly allocation works and how to make sure it works for you.
How fairness works
The weekly allocation gives priority to people who have parked least in the last 30 days, with allowances for leave, accessibility needs and preferences.
Read guideRunning the weekly allocation
Run allocations manually from Admin → Allocations, or set an automatic weekday in Admin → Settings (Standard and Pro plans).
Read guideYour weekly view
Read your My Parking week, release a bay you do not need, and check your allocation history.
Read guideReservations and displacement
Approve guaranteed-spot requests as hard reservations, confirm displacement explicitly, and understand the append-only fairness ledger.
Read guideTandem parking
How stacked bays work, setting your typical departure time, and sharing your mobile with your tandem partner.
Read guideSMS notifications
Text message notifications for weekly parking and request decisions.
Enable SMS for your organisation
Turn on SMS notifications so members can opt in to receive their weekly parking and request decisions by text.
Read guideGetting SMS as a member
Save your mobile number and tick the opt-in box so your weekly parking and request decisions arrive as a text message.
Read guideSMS quota and troubleshooting
How the monthly SMS allowance works, what the skip reasons mean and what to check when members are not receiving texts.
Read guideConsent and the Spam Act
How ParkShare's SMS opt-in aligns with the Australian Spam Act 2003, and what your organisation is responsible for.
Read guideEmail & integrations
Email notifications, plus Slack and Microsoft Teams summaries.
For administrators
Members, organisation settings, plans, access tokens and troubleshooting.
Managing members
Invite colleagues, promote admins, deactivate leavers, reset lost two-factor devices and keep your roster current so allocations stay fair.
Read guideAccess tokens
Track the physical fobs, keys and cards that open your car park, and see who is holding each one.
Read guidePlans and limits
What Free, Standard and Pro include, what happens when you hit a cap, and how to upgrade.
Read guideSettings reference
Every control on the Admin → Settings page explained: organisation details, MFA, request approvals, auto-run, SMS and webhooks.
Read guide